These Terms and Conditions form the agreement between Kleo Jackson Presents (“the Company”) and the Client booking the services. By confirming a booking, the Client agrees to be bound by the following Terms and Conditions.
1. Event Duration
Where such delays occur, the hire period will still be calculated from the originally agreed start time and no refunds or extensions will be provided.
2. Theme Night Props and Decorations
All props, decorative items and casino equipment will normally be installed prior to guest arrival and will remain in place until the event concludes.
Clients should note:
3. Booking and Payment
To secure a booking, the Company requires a non-refundable booking fee of 50% of the total hire cost.
The remaining balance must be paid no later than 30 days prior to the event date.
Accepted payment methods include:
Special payment conditions:
All December bookings must be paid in full by 1st December
Bookings made within 30 days of the event must be paid in full at the time of booking
Cash payments on the day of the event will only be accepted in exceptional circumstances and by prior agreement
The booking fee must be paid within 7 days of receiving the booking confirmation. Failure to do so may result in the booking being released and made available to other clients.
4. Cancellations
Once a booking has been confirmed, it forms a binding contract under English law.
If the Client cancels the booking, the following charges apply:
5. Postponements
Postponements may be agreed by mutual consent.
Where a postponement is agreed:
If the Company is not available within this period, the booking will be treated as cancelled and payments made will remain non-refundable.
Postponements for vague or unspecified periods such as “Spring”, “Summer”, “Christmas” or “Easter” will not be accepted.
Any price increases that occur during the postponement period may apply to the new booking date.
6. Delivery, Installation and Removal
The Client must ensure that the venue allows sufficient access for delivery and installation of equipment.
Where access to the function room is not immediately available, the Client must arrange with the venue for secure storage of equipment until installation can take place.
Casino tables are typically delivered and assembled 30–60 minutes before the gaming start time, unless otherwise agreed.
However, themed events may require:
The Client must ensure venue management is aware of these requirements.
Where necessary, equipment may be collected the following day subject to venue agreement.
7. Health and Safety
All props, decorations and equipment are positioned with full regard to health and safety.
Under no circumstances may props, decorations or casino equipment be moved by the Client, guests or venue staff.
If any item is moved, the Client accepts full responsibility for any injury, accident or damage that occurs.
All decorative props are strictly for indoor use only and must not be placed outside the venue.
8. Client Liability
The Client is responsible for any damage, loss or theft of equipment during the hire period.
The hire period is defined as the time between installation and dismantling of equipment.
Where guests behave in a disruptive, aggressive or unsafe manner, the Client remains responsible for their conduct.
The Company reserves the right to:
If staff experience verbal abuse, physical abuse or threatening behaviour, the Company may terminate services immediately and no refund will be provided.
9. Company Liability
The Company’s liability to the Client shall not exceed the total value of the booking.
If the Company is unable to provide the service due to unforeseen circumstances, the maximum compensation payable will be a refund of the total amount paid.
The Company shall not be liable for:
10. Conduct of Staff
All Company staff will conduct themselves professionally and respectfully at all times when dealing with Clients and guests.
11. Age Restrictions
For legal and insurance purposes, any person under the age of 16 must be supervised by a responsible adult at all times when participating in or observing casino games.
12. Insurance
The Company maintains public liability insurance appropriate for the services provided.
However, the Client remains responsible for guest conduct and any damage caused by attendees.
13. Power Supply and Venue Facilities
The Client must ensure the venue provides suitable electrical supply and space for equipment.
The Company cannot be held responsible for delays or inability to provide services where:
14. Force Majeure
The Company shall not be liable for failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to:
15. Data Protection (GDPR)
Client contact details will be used solely for the purpose of managing bookings and providing services.
Information will not be shared with third parties except where required by law or necessary to fulfil the booking.
16. Reservation of Rights
The Company reserves the right to suspend or terminate services if the behaviour of the Client or guests poses a risk to staff, equipment or other attendees.
The Company also reserves the right to recover costs for any damage caused to equipment or property during the hire period.
Kleo Jackson Presents specialises in luxury casino hire and unforgettable themed evenings, delivering exceptional entertainment for every occasion. From high-impact corporate events and sophisticated business entertainment to stunning wedding receptions and glamorous proms, every experience is designed with style and precision.